Terms & Conditions

Terms and Conditions for Subscription to Wellness Meals Service

By subscribing, you agree to be bound by these terms.

1. Subscription Plans

1.1. Plan Details:

• Subscribers can choose from various meal plans tailored to dietary preferences, including options for weight loss, maintenance, or specific dietary needs.
• Plans are available on weekly or monthly bases.

1.2. Payment:

• Payment is required in advance for the selected subscription period.
• All payments are non-refundable.

2. Delivery

2.1. Delivery Area:

• The Service is available within designated delivery zones. It is the subscriber’s responsibility to confirm if their address is within the service area.

2.2. Schedule:

• Meals will be delivered on the schedule specified during signup.
• Changes to delivery times must be communicated at least 48 hours in advance.

2.3. Unsuccessful Deliveries:

• If delivery cannot be completed due to incorrect information or absence, the meal will be forfeited, and no refunds will be issued.

3. Meal Customization

3.1. Dietary Preferences:

• The Service strives to accommodate allergies, intolerances, and preferences; however, complete allergen-free environments cannot be guaranteed.

3.2. Substitutions:

• Ingredients may be substituted based on seasonal availability without prior notice.

4. Subscription Changes and Cancellation

4.1. Modifications:

• Subscribers can modify their plan (e.g., meal type, portion size) by contacting the Service at least 3 days before the next billing cycle.

5. Refund Policy

5.1. Refunds are not provided except in cases of:

• Service errors (e.g., failure to deliver meals as agreed).
• Defective products (evidence may be required).

5.2. Refunds will not be issued for changes in dietary preferences or missed deliveries.

6. Liability

6.1.

• The Service is not responsible for adverse reactions to meals due to undisclosed allergies or intolerances.

6.2.

• The Service disclaims liability for delays caused by factors beyond its control (e.g., weather, traffic).

Contact Us

For questions or concerns, please contact:

• Email: info@wellnesskitchen.com.sa
• Phone: 0534082939

By subscribing, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.